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Alcatel customer service engineer required. This role will included responding to customer faults and providing Level 2 support on customer premises for isolation and resolution of any network or equipment problems. You will liaise with the Controller on a daily basis as well as conducting routine maintenance acceptance testing when required. It is essential that you are an Alcatel Accredited Field expert 4200 Omni or Alcatel Accredited Field expert 4400 Enterprise. You must exhibit good practical knowledge of one of the following, VOIP, CRM, CTI or IVR. You must also demonstrate a decent working knowledge of digital network applications
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