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Our client is a leading provider of entertainment through its interactive TV, video-on-demand (VOD) and broadband service, breaking new ground in entertainment and interactive communications. It combines the best broadcast and on-demand television programming.
The role of the Post-sales Support Administrator is to deal with all aspects of installation after the point of sale acting as the first point of contact when customers call with installation issues.
Key responsibilities involve informing customers of their order progression and updating system with customer requirements, liaising with network provider, engineers and customer to ensure efficient installation and customer satisfaction. The candidate must also record and prepare engineers paperwork, and ensure all jobs are assigned.
Other responsibilities include informing those customers that have been rejected with explanations as to why, arranging disconnections with network provider, arranging collection of equipment and arranging transfers when customers move home.
The ideal candidate will be PC literate including excel, have exceptional customer service and problem solving skills, and be a team player. The role also requires the candidate to be highly organised, and able to prioritise their own workload. Call/service centre experience, an ability to work without constant supervision and experience within telecommunications industry would be an advantage.
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