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The Data Administrator will report to the Data Team Leader. The role is key to our clients Data Solutions service which is supplied to market leading blue chip clients. The Data Administrator has front line responsibility for data collection and database management to support our clients Data Solutions service.
The Person:
The Administrator will have strong IT skills, be numerate and have customer service and data handling experience. They will also have excellent written, communication and negotiation skills ensuring that data collection targets are achieved.
Activities
* Follow data collection processes ensuring that client data is collected in a timely and efficient manner
* Maintain a high level of customer service ensuring that data is of the highest standard for all members
* Handle a high volume of proactive outbound data acquisitions calls to obtain packaging weights and other data from suppliers
* Produce written communication (e-mails, letters and faxes) to client supplier companies
* Handle inbound telephone queries from suppliers regarding data requirements
* Cleanse and sense check client supplier data
* Analyse and manipulate supplier data to ensure correctly formulated for data upload
* Gain a full understanding of our clients Packaging Data Calculator software
* Develop a basic understanding of the Packaging Waste Regulations and the data required for companies to achieve the necessary accuracy standards to comply
* Work with the Data Team Leader to help develop and constantly improve data collection processes
Experience, Skills & Qualifications
* Positive, approachable and dedicated individual
* Pro-active problem solver
* Strong customer service and negotiation skills
* Experience of working in telephone and e-mail data environment
* IT literate - particularly confident with Excel and experience of managing and manipulating large volumes of data
* Numerate with great attention to detail
* Excellent interpersonal skills and an awareness of customer needs
Data Solutions is a growth area of our client's revenue generating service offering. It is currently focussed on providing tailored packaging waste data managed or software solutions to its members but it is envisaged that the service will increasingly be promoted to non-members and the service expanded to WEEE reporting over the coming months.
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