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Our Client, a specialist in providing IT Outsourcing Services ranging from remote management, server hosting and management through to call centre services and application management have an opening in Telford for a new Operations Manager. Responsibilities & Duties: • Carry out monthly reviews with Shift Leaders • Day to day supervision of the Team • Maintain structured methodology to enable the consistent high delivery of operational services • Deliver high quality service to all their customers • To develop and maintain key customer and supplier relationships • Proactively assist and support FM outsourcing managers at all times, especially Sales and Account Management • Maintain and support their FM development • Ensure the operations function is as self reliant as possible • Shift rota management, shift resourcing, holiday approval, management of emergency cover • Monthly operations management reporting • Identification and development of service enhancements • Organise Training and induction of new operators • Recruitment, interviews / selection, staff issues • Understand and comply with the requirements of Syans Information Security System Ideally you will have: • Proven people management skills (Essential) • Proven experience and demonstratable ability to communicate at the highest level (i.e. IT Directors of large Companies – Essential) • Professional and credible presence • Well motivated, enthusiastic, confident individual with ability to lead and motivate a team • Excellent communication and interpersonal skills • Experience of working in the IT industry (Essential) • Operations management skills • Problem management skills • Risk analysis communication skills The role carries round the clock responsibility so ideally you will live within reasonable travelling distance of Telford. In return you will receive a competitive salary, 22 days holiday, and eligibility to company benefits after qualifying periods, Sick pay scheme, Private healthcare scheme, Death in Service Benefit, eligibility to Company profitability bonus scheme, Stakeholder pension scheme and Income protection scheme.
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