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Working within the Business Operations team your main focus will be to provide a high level of customer service to internal/external customers.
Your Responsibilities:
* Provide comprehensive pre and post sales support
* Build and maintain good working relationships with customers
* Prompt response to customer requests
* Comprehensive support to Account Managers/Business Development
* Maintain a good and up to date working knowledge of customer accounts
* Prompt attention to any problems/escalations
* Set up loan agreements, maintain validity and documentation co-ordinate their return
* Sales Order Processing
* Regular review of order book list to ensure correctness, including any necessary amendments.
* Co-ordinate staging and pre-delivery checks/tests as required.
* Maintain hard copy and electronic working files, ensuring these are up to date at all times.
* Update of Sales Database and contact database as required.
Your Qualifications and Experience:
* A willingness and aptitude to learn about ADVA's products/ services and administrative procedures
* Pro-active approach to problem solving
* Ability to clearly define project objectives; effectively liaise with/co-ordinate involvement of necessary parties
* Excellent communication skills
* Highly customer focused
* Ability to work alone or as part of a team
* Positive attitude
* Previous Sales Ordering experience is an advantage
Our client is a leading global provider of cost-effective end-to-end optical networking solutions that create the industry's best business cases for service providers and enterprises in the metropolitan area. They deliver added value through their highly effective technology to over 70 service providers and more than 500 enterprises worldwide.
They are looking for equally ambitious and qualified professionals to join their talented team of 500 employees worldwide. As a team member, you will be working in a fast-paced, lively, and multicultural environment in one of today's hottest high-tech industries. You will be given opportunities, responsibilities, and a compensation package that reflects your qualifications and ambitions. They are looking forward to welcoming you to their team.
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