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My client is looking for a Customer Liaison Representative who will be responsible for dealing with all non-technical issues that are raised by customers across Europe and the Middle East Region to Global Customer Support .
The goal of the Customer Liaison Representative is to ensure that all such issues are resolved through provision of world-class service to the highest levels of customer satisfaction. The role necessitates teamwork and close cooperation with Customer Liaison colleagues, technical colleagues, maintenance renewal sales, other departments and Global Customer Support Managers.
Customer Liaison duties:
* Validation if a customer has actually paid for (technical) software support (using a special computer program for support requests handling)
* Registration of verified customers in our system (only registered customers can get technical software support or product shipment), this includes validation and handling of unrecognized customer communications
* Welcoming new Informatica customers via established mailing process (goal: to register new customers so that they can get support when needed)
* Adding users to, and maintaining WebSupport access (we have a special customer portal for support, where customers can find information about the software and enter new technical cases)
Requirements
* Fluency in English, German and French. Must be fluent in both written and verbal disciplines
* Excellent verbal and written communication skills at all levels - in particular in a client/supplier role
If you would like to apply please send you CV to CChilds@Redlineplc.Com or to hear more about the role please call 01582 878854 or 01582 450054
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