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Our Client is an established Information Technology group specialising in delivering bespoke network services to large organisations and other service providers in the UK and abroad. They are looking to recruit an Administrator - Access Services (Maternity Cover).
The Carrier Operations department is responsible all aspects related to the delivery of last mile connectivity from Communication Providers and Telehotel suppliers encompassing purchasing, supply, relationship management and third party product support of Our Client's preferred suppliers services.
Reporting to the Carrier Operations Manager, but with a dotted line to the Access Services Manager, the Access Services Administrator provides full administrative support to the Carrier Operations Department.
Responsibilities and duties
- Providing a central administration function for Carrier Operations Departmental activities.
- Administer changes to existing departmental processes & procedures.
- Support the Carrier Operations Manager in drafting new processes and procedures.
- Carry out invoice qualification and reconciliation for all partner services.
- Monitor, report & facilitate financial credits due to poor performance / inaccurate billing or service cessation of business partner services.
- Co-ordinate any remedial work resulting from the weekly data integrity reports.
- Maintain Existing supplier contact and escalation information throughout their systems
- Co-ordinate supplier Service Review Meetings (SRM)'s for the department.
- Document manage supplier SRM's and similar meetings on behalf of the department.
- Support the provision function by raising all Purchase Request Authorisation Forms (PRAFs) to support the departments provision function.
- Maintain strict adherence to the Business Management system (BMS) Processes & procedures.
- To work as a member of the Access department to achieve company and departmental objectives.
- Work Flexibly as a member of the Access Department, willing to undertake any other relevant duties as may be reasonably requested.
Qualifications, skills and experience
- Preferably a minimum of 2 years experience within an administrative role, ideally within IT / communications environment.
- Flexible individual with the desire to learn new skills.
- Computer literate with a working knowledge of Microsoft Office products.
- Ability to prioritise workload.
- Experienced, detail conscious professional.
- Self motivated to work independently, as well as part of a team.
- Team player.
- Ability to work under pressure and meet multiple deadlines.
- Educated to a minimum of GCSE Standard or equivalent.
- Good personal presentation.
To take advantage of this fantastic opportunity simply apply via the button shown.
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