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PERSON SPECIFICATION
First point of contact for all Customer and User enquiries, problems, orders, complaints and requests for
assistance.
Provide 1st line technical support where possible or escalate contacts to the relevant network/product or
service management department.
Contacts are received via voice, data or in person from the Customer.
The position is co-located with the Customer and requires a 12 hour shift providing 24/7 cover.
QUALIFICATIONS AND/OR SKILLS
Essential:
Good communications and problem solving skills
Fluent French Speaker
Relevant IT skill/qualifications
Desirable:
Good team player
Adaptable and flexible
PREVIOUS EXPERIENCE
Essential: Experience of interacting with customers
Experience of working as part of a team
Desirable: Experience of UK MOD administration
Experience of Telecommunications Customer Care
Experience of working in a military environment
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