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An excellent opportunity- we urgently need candidates keen to perform the following duties within this ISP company: -
-To gather data on, analyse and report on events occurring on the company networks
and services to a wide audience.
-To perform root-cause analysis on faults.
-To recommend change to improve customer experience.
-To analyse and improve customer-facing communications and suggest and/or implement change in internal systems to improve communication and transparency
You must be able to demonstrate the following essential technical competencies: -
-Candidates must have 5 or more years experience within the ISP/Telecoms industry gained in a role providing a good overall view of how individual service components sit together
-A good knowledge and understanding of IP and UNIX based services
-In-depth understanding of complex ad-hoc ISP services
-Knowledge of monitoring systems and their advantages of weaknesses; ability to determine real-world effects of device failures based on knowledge of our designs
-Day to day management / modification on monitoring platforms to improve the customer service levels
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