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Our client specialises in the design, manufacture and assembly of plastic components for automotive and specialist industries worldwide using state-of-the-art technology. They currently seek a Customer Quality Engineer to be responsible for all customer quality and engineering issues, providing a pro-active support and response.
Key Role & Objectives:
- Understand customer requirements/expectations in detail and then communicate with the internal team in order that the requirement is fully understood.
- To be the main focal point to the customer/internal/supplier for all quality and engineering issues during the program life, from initiation to End of Life
- Project manage product quality/engineering requirements through ISIR, Capability Studies, AAR, etc in support of NPI, APQP & PPAP
- Define, Specify and Project manage the manufacture & introduction of the necessary test equipment and gauging to satisfy the quality requirements.
- Define & optimise the measurement techniques to deliver a stable & capable production process utilising SPC and DOE processes.
- Manage the interface between NPI, manufacturing and the Standards Room/Laboratory related to product inspection and testing.
- Support design reviews and prototype builds
- Lead team in preparation of FMEAs and Control Plans and document the output using the necessary systems defined in NPI, APQP, PPAP, and company / customer procedures
- Define the Standard Inspection Process (SIP) Documentation
- Support production team training in relation to the customer expectations and quality requirements.
- To take responsibility for logging, progressing, responding and close-out of customer concerns utilising 8D or other problem solving techniques as required.
- Support Supplier APQP and supplier development and improvement
- Responsible for management and reporting of customer specific KPI's related to Reject PPM and CAR performance.
- Conduct Internal and external audits
Qualifications / Skills/ Experience/ Knowledge
Essential:
- Engineering related HNC or apprenticeship or proven track record of carrying out a similar role for a minimum of 18 months in a high volume manufacturing environment.
- 18 months previous quality experience in an automotive, project management or customer liaison environment.
- Experience of customer and automotive industry systems and procedures including QS9000, ISO 14001, TS16949, APQP, PPAP etc.
- Show understanding of ISIR, capability requirements, gauging concepts and Design of Experiments.
- Be able to read & understand engineering drawings (Geometric tolerance & datum structures).
- Confident presentation skills. Ability to present information clearly & confidently to both individuals & groups.
- Excellent written & verbal communication skills.
- Computer literate
Desirable:
- Previous plastics experience preferred.
- Previous experience of carrying out internal and external audits.
To take advantage of this fantastic opportunity simply apply via the button shown.
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