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Our client is committed to providing world class service to its Customer base and is seeking a flexible creative person to lead its European Service Centre based at the global headquartersg on the South Coast of England. This is a key role within the company Service delivery team and will report to the Engineering Services Manager.
The team provides servicing of a wide range of products for customers throughout Europe, working in close co-operation with our clients sister companies. In addition the Service Centre provides a second-level support to Service Centres in other parts of the world.
Co-ordinating with and providing guidance to Technical staff in our group companies around the world and with our North American Service Centre which may occasionally require international travel.
The successful candidate is likely to be degree-qualified in Electronics or a related subject.Have at least five years experience of industrial micro-processor-based electronics in a design / manufacture / test / product support role. Have five years responsibility for commercial and business decisions relating to customer orders. Be able to demonstrate a good level of technical expertise. Have good communication and conflict resolution skills. Good team leadership skills. Be able to propose novel solutions to meet new customer requirements. Have a thorough approach to problem solving.
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