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An exciting opportunity exists to join our client, an organisation dedicated to the growth of independent brokers across the UK. Currently recruiting for a BROKER SUPPORT EXECUTIVE (Harrogate, Yorkshire) As Broker Support Executive you will be responsible for delivering a high level of customer service and you will be the first point of contact for over 130 insurance brokers ensuring published service standards are maintained. It is important that you can identify problems and understand the implications before resolving and responding to the enquiry within a required timescale. Successful candidates will have a helpful attitude and enjoy taking ownership of a problem. It is important that you will build a strong rapport with our members by conducting proactive calls for a designated account management panel. A general insurance background is essential, preferably experience of working in a customer facing environment. Insurance examinations are desirable but not essential. JOB DESCRIPTION Duties and responsibilities: • Contribute to the overall team performance to ensure the company’s business plan is delivered to the shareholders and that the relevant key objectives outlined in the ‘Top Ten’ are delivered according to the agreed timescales. • Applying effective troubleshooting techniques to ensure issues are satisfactorily resolved. • To ensure regular and effective communication within the team, and other managers within the company. • Maintaining an awareness of market position and changes, and provide information to the membership as required. • Establishing awareness of all company developments and products and ensure this is maintained. • To conduct telephone account management calls to allocated members in line with agreed objectives, promoting the company’s products and services. • Being proactive to ensure members are aware of and are fully utilising the centrally provided insurer products. • Reporting on telephone account management calls and refer all enquiries to relevant departments ensuring actions are complete. • Fielding questions and queries from the membership relating to services provided by BNL and other providers. Ensure any problems are effectively dealt with using the agreed escalation procedures. • Working closely with the Risk Placing department and partner insurers. • Liason and negotiation, building relationships with partner insurers. • Involvement in member inductions, regional meetings and training days. • Assisting your line manager in other agreed projects and areas of development. Experience Experience in a business environment working in a customer facing environment. Preferably a knowledge of both Commercial and Personal Insurances. Minimum 2 years insurer/broking knowledge Qualifications GCSE - Grade A-C in English & Maths Insurance qualifications preferable but not essential. Personal Qualities Enjoys building relationships Problem Solving Helpful attitude Confident and professional telephone manner Need to be a team player Can work alone Patient/Empathetic Skills Good use of Microsoft Word, Excel and other MS applications Ability to work to and meet deadlines Good written and oral communications skills If interested in this position, simply apply via the button shown.
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