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Insurance Claims Advisor / Insurance Claims Handler / Insurance Advisor
Lancashire, Bolton
£13,000 - £13,500 + Company Pension
As a world leading Financial Services Company, our client knows that achieving success is built on some very simple foundations. Listen to your customers, communicate the benefits of your products and be efficient in the way you deliver your service. They are looking to recruit a Claims Handler - Motor Trade – Commercial.
As Claims Handler - Motor Trade – Commercial you will manage claims in accordance with the company Insurance claims handling philosophy and in line with Business goals and operational plans. This role is based within the Motor Trade Team.
Key Accountabilities:
* To demonstrate effective communication and negotiation skills that develop and maintain good customer relationships and deliver excellent customer service.
* To proactively manage claims to settlement within agreed authority levels, in compliance with Company Policy, processes and to agreed quality standards.
* To appoint, liaise and develop good relationships with suppliers to ensure timely resolution of claims at minimum cost.
* To apply corporate guidelines at all stages of a claim to deliver quality claims handling service.
* To continuously identify improvements to the claims process and bring these to the attention of the Team Manager.
Skills, knowledge and behaviour:
* Team player.
* A level or equivalent standard education.
* Desire to progress towards a CII professional qualification.
* Customer focused - responds appropriately to customers needs.
* Knowledge of insurance principles and relevant case law, products, policies and claims philosophy.
* Sound knowledge of claims process.
* Effective and clear communication, excellent telephone listening and rapport building skills. Confident at negotiating with an ability to influence outcomes.
* Organised and able to prioritise. Focused on file settlement.
* Experience in a relevant insurance background preferred or a customer service background.
What will you get from this role?
This role is likely to appeal you if you prefer working as part of a larger team - with shared responsibilities and group targets. You will learn their procedures and use these to deal with their customers appropriately.
They will provide a highly structured training programme with continuous support and encouragement. There is a professional ethos of continuous improvement and your salary will reflect your progression within the department.
If you have claims experience or are currently in a claims role they will offer you a rewards package which reflects your current value in the market.
The selection process consists of a single competency based interview and three short ability tests.
Basic Salary is a minimum of £13,000. There are additional bonus schemes in operation paid on a quarterly and annual basis and a range of benefits you would expect from a major financial services company.
Additional Keywords:
Insurance Case Handler, Claims Handler, Insurance Claims Advisor, Insurance Claims Handler, Insurance Advisor
To apply for this role, please simply send your CV and a covering letter via the button shown. If your skills and experience meet with our client's requirements, they will be given full exposure to your details. Applicant details submitted will only be used in conjunction with this vacancy.
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