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Insurance Advisor / Insurance Claims Negotiators / Insurance Claims Handler / Insurance Claims Advisor
West Midlands, Birmingham
£11,700 - £14,500 + Company Pension
As a world leading Financial Services Company, our client knows that achieving success is built on some very simple foundations. Listen to your customers, communicate the benefits of your products and be efficient in the way you deliver your service. They are looking to recruit Claims Third Party Negotiators.
The role:
The purpose of this role is to provide an efficient and effective claims service in a target driven environment. To achieve the most cost effective settlement of claims, minimising claims leakage. You will also need to work in compliance with policy terms, conditions and company strategy.
Skills & Knowledge
* Sound knowledge of the claims process is preferred
* Knowledge of claims reserving and assessment methods.
* Knowledge of legal process and negotiating abilities.
* Management and negotiating claims
Key Accountability
* Ensure adherence to reserving and handling best practice guidelines.
Measures
* Key Outputs and Key Performance Indicators
* Customer satisfaction.
* Claims settlement rates.
* Claims leakage control.
* Productivity efficiency.
Key Contacts
* Reports to Team Leader.
* Links with other Claims Staff,
* Underwriting
* Approved Suppliers.
Competencies
Giving great customer service
* Greet customers warmly.
* Give prompt and courteous service.
* Tell the customer what you are going to do, and then do it.
* Give customers accurate information.
Making things happen
* Follow procedures.
* Stick to tasks and do not give up at the first difficulty.
* Put your time and effort into agreed priorities.
* Act within your own authority without waiting to be asked.
Making relationships work
* Listen to what others have to say, ask questions.
* Check to make sure you both/all understand.
* Talk in simple, everyday language.
* Give all your energy and attention to whoever you are with.
Taking the right decisions
* Use agreed procedures to help decide how to act.
* Question inconsistencies in information or records.
* Keep accurate and up to date records.
* Check details to pick up errors.
This role is likely to appeal to you if you prefer working as part of a larger team - with shared responsibilities and group targets. You will learn their procedures and use these to deal with the company customer appropriately.
The company provide on going training with continuous support and encouragement. There is a professional ethos of continuous improvement and your salary will reflect your progression within the department. If you have claims experience or are currently in a claims role they will offer you a rewards package which reflects your current value in the market. The selection process consists of a single competency based interview and three short ability tests. You will also receive a competitive salary. There are additional bonus schemes in operation paid on a quarterly and annual basis and a range of benefits you would expect from a major financial services company. These include:
* 35 hour week - based around core hours of Monday-Friday 9am- 5pm.
* 23 days holiday entitlement - rising to 25 days after two years service.
* Flexitime arrangements - allowing 12 extra days after accumulating extra hours.
* Overtime paid.
* Defined-contribution pension scheme, an age-related contribution made by the company and the employee.
* Support towards achieving a nationally recognised Financial Service's Qualification.
* Staff discounts on our own insurance products and from our domestic goods suppliers.
Additional Keywords:
Claims Third Party Negotiators, Claims, Insurance Claims , Insurance Advisor, Insurance Claims Negotiators, Insurance Claims Handler, Insurance Claims Advisor
To apply for this role, please simply send your CV and a covering letter via the button shown. If your skills and experience meet with our client's requirements, they will be given full exposure to your details. Applicant details submitted will only be used in conjunction with this vacancy.
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