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Recovery Claims Handler
Lancashire, Bolton
£11,700 - £13,500
As a world leading Financial Services Company, our client knows that achieving success is built on some very simple foundations. Listen to your customers, communicate the benefits of your products and be efficient in the way you deliver your service. They are looking to recruit a Recovery Claims Handler.
The role:
The purpose of this role is to incident manage claims in accordance with the company claims handling philosophy and in line with Business goals and operational plans.
* The Recovery Team handles claims for both the North and South Units. The claims vary from Third Party negligence to Contractual Liability claims. The critical KPI is financially measured, with the potential of recovering in access of £6 million per annum.
* Other KPI's target elapsed days, identification rate and stock.
* The team currently consists of 5 team members.
* Work is distributed by case ownership. There is a referral structure in place for technical support for all team members. Each team member will be responsible for managing their workload (diary, post, new recoveries, reviews and phone calls).
* Teamwork is the key ability that drives the success of this team. You will share knowledge and experience to ensure that this is a high-performance team.
Skills, Knowledge and Behaviour:
* A level or equivalent standard education.
* Customer focused - actively seeks and responds appropriately to customers needs.
* Knowledge of insurance principles and relevant case law, products, policies and claims philosophy.
* Sound knowledge of claims process.
* Effective and clear communication, excellent telephone listening and rapport building skills.
* Confident at negotiating with an ability to influence outcomes.
* Organised and able to prioritise. Focused on file settlement.
* Team player.
* Experience in a relevant insurance or customer service background.
Benefits Include:
* 23 days holiday entitlement - rising to 25 days after three years service.
* Flexitime Operational after probation period.
* Annual bonus scheme, c.5% for a competent performer.
* Defined-contribution pension scheme, an age-related contribution made by the company and the employee.
* Paid study leave and costs of exams and learning materials paid by the company.
* A dedicated Commercial Property Trainer.
* Staff discounts on their own insurance products and from their domestic goods suppliers.
Additional Keywords:
Insurance Case Handler, Claims Handler.
To apply for this role, please simply send your CV and a covering letter via the button shown. If your skills and experience meet with our client's requirements, they will be given full exposure to your details. Applicant details submitted will only be used in conjunction with this vacancy.
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