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Our client is a leading provider of entertainment through its interactive TV, video-on-demand (VOD) and broadband service, breaking new ground in entertainment and interactive communications. It combines the best broadcast and on-demand television programming.
Our client is searching for a flexible Call Centre Helpdesk Advisor with a technical background in IT along with call centre experience. This is a varied and demanding role that involves interaction with the customer within agreed service levels and ensuring decisions are made to benefit the customer and the business. To provide support for all VOD services and carry out periodic monitoring and checking of the live video system to confirm continued availability to the customer across all the sites. To contact customers whose payments become overdue and arrange for payment plans to minimise customer debt. Using web based monitoring tools to investigate, diagnose and administer all system faults received and use these tools to proactively identify potential faults on the BT network. There will be a small element of sales to support the team and the resolution of email production of management reporting to clarify statistics.
Candidates must have a minimum of 18 months experience within a target driven call centre environment. Candidates must have a technical and problem solving/analytical background in order to gather information and analyse findings. Strong written and verbal communication skills are essential in order to exploit selling opportunities. The company offers a very comprehensive benefits package.
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