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Internet Server Administration Engineer
Reports to: Technical Manager
Based in: High Wycombe, Bucks (20 miles NW of London)
Our client is looking for a new engineer for ISAT, the team that deals with all their Internet facing servers and those of our collocated and rack-hosted customers. This is a replacement post.
The role involves the development, enhancement, and support of the Company’s services for a primarily B2B marketplace.
Solid (3-5 years) senior administrator level experience in Solaris and Windows platforms is required, with demonstrable skills in system level scripting (PERL/PHP/shell etc) and an excellent, detailed understanding of common Internet service software (sendmail / Apache and IIS / BIND / RADIUS etc) and associated applications (SNMP based tools, large scale backup etc).
Knowledge of basic networking and routing as applied to a server environment is essential.
Clear problem solving skills and an ability to work under sustained periods of pressure are essential as is the need to work within a flexible schedule to meet demands of a 24/7/7 business. The position requires someone with a strong and driven personality.
The role will involve occasional mentoring, cross-training and knowledge improvement for other members of the technical team (including frontline support and host master teams). There is a great deal of interaction with other technical teams within the Company, and of course in assisting sales teams in pre-sales advice roles.
The candidate must have excellent written and spoken English. Projects/plans for future development as well as documentation for current systems are expected to be clear and well thought out.
Direct customer contact is frequent and they place a great emphasis on customer care so the applicant must be able to demonstrate that they have the skills necessary to deal with technical contacts within our current and prospective customers. It must be clear that they are an advocate for the customer, and work with the frontline support staff on issues as required. Written customer communication must be exemplary. The candidate must be well versed in handling post sales service queries.
The role may require shift work between 08:00-20:00 and on rotation call-out duty is an integral part of this position (currently 2 in 12).
Candidates with ISP or similar 24/7 non-stop environment experience will be preferred, with the emphasis on providing a resilient and reliable services environment with guaranteed and measurable metrics.
Where a candidate can demonstrate excellent experience in technical staff management, we will consider the applicant for the (currently vacant) role of team leader.
A full UK driving licence is required for this post.
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