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Our client is in the process of becoming a Worldwide Cisco Advanced Technology Partner for IP Call Centre Business Partner of Cisco focusing on bespoke services to Cisco ISN, IP/IVR and ICM sales as well as pre-packaged Speech IVR applications. Currently, our client is a worldwide private company, which develops Computer Telephony Technology and performs bespoke (custom) services around these technologies for mid size and large organizations. For the last 16 years their company has specialized in integration of Voice Response systems (VoiceXML based - IVR/VRU) systems integrating, Speech Recognition and Unified Messaging as well as the complimentary integration of Wireless and Web technologies from IBM and Speech Recognition from Nuance. They have a strong worldwide technical team with locations in Florida, Australia and the South of England. Person required The candidate will possess a minimum 2.1 degree, preferably in Software Engineering or other computer related subject with 2-3 years experience. The candidate must be comfortable working in a highly technical environment. They must be able to work on their own and as such must be self disciplined. The candidate must be happy to perform in a support or development role. Skills Essential * 2 years UNIX/AIX and C/ C+ * Java * System Integration * Excellent documentation skills * Current, clean Driving Licence * Self-motivated and self learning Skills Desired * Voice Reco * IVR * Cisco Call Manager * Voice XML * Telephony * Languages an advantage * Windows * Networks * Lotus Notes Administration Job Description The design and development of enhancements to established CTI products in response to customer requests, including unified messaging for voice mail, email, internet, SMS, fax and pager integration, text to speech and voice recognition. Some development and installation of the products predominantly in the UK and EEC, but occasionally further afield. Working with sales personnel to determine system specification and enhancements to meet customer requirements and with customers to determine their needs. Remote support and problem resolution on customer systems.
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