IT SERVICE DESK / HELP DESK OPERATOR

Date Posted

Thu 13 Jan 2005

Job Type

Permanent

Job Status

Full-time

Job Reference

10607

Location

UK, Northamptonshire, UK, Northampton

Salary

GBP20000-25000 Per Annum

Salary Info

bens

Start Date

ASAP

Skills

Responsible for managing the IT Service Desk, logging all calls received, and where calls cannot be resolved over the phone pass to the relevant support team for resolution. RESPONSIBILITIES: First line support: * Incident registration. * Routing service requests to support groups. * Initial support and classification. * Ownership, monitoring, tracking and communication. * Resolution and recovery of incidents assigned to Shift Operations. * Reacting to incidents according to impact, through to resolution or error identification. * Ensuring all incidents are addressed in a timely and professional manner according to severity. Ownership, monitoring, tracking, and communication: * Monitoring the status and progress towards resolution of all open incidents. * Keeping affected users informed about progress. * Escalating the process if necessary. * Assisting with the handling of critical incidents. Ensuring efficiency and effectiveness of the IT Service Desk: * Maintaining and developing the incident manageme

Company Name

Mr Craig Humphreys

Contact Name

Mr Craig Humphreys

Contact Telephone

44 (0)8707 44 33 83

Contact Fax

44 (0)8712 772 773

Company Address

61 The London Fruit and Wool Exchange, Old Spitalfields Fruit Market, Brushfield Street,, London, UK, E1 6EX

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