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Global Financial Services Company has an excellent opportunity for a Mortgage Operations Manager to develop a long term career within this pioneering organisation.
Job Purpose
To manage a team of Lending Assessors and Underwriters, ensuring capacity is maximised, while maintaining appropriate underwriting controls. To ensure outstanding service is provided to all internal and external customers.
Key Duties and Responsibilities
Be committed to coaching and developing team members through multi-skilling, and identify successors through development plans, succession planning and training.
Develop and motivate the team by communicating objectives and progress against these.
Monitor absence levels in line with company standards.
Ensure capacity is maximised, while maintaining service standard. Monitor performance, identifying development needs and implement effective action plans.
Use automated decision tools and scoring techniques to enable the team to provide an enhanced and streamlined service.
Champion excellent customer service, both internally and externally, exceeding customer expectations wherever possible.
Manage and develop both internal and external relationships by visits to external partners and close communication links with internal customers/departments.
Essential Skills/Qualifications:
Minimum 2 years experience at a supervisory level in, preferably in the mortgage industry
Proven management and people development skills
Effective at reviewing and implementing systems and procedures
Proven performance management capability
Desirable Skills/Qualifications:
Underwriting mandate
Experience of both the prime and sub-prime mortgage market
Understanding of a mortgage credit scoring system
The basic salary is £28-30k + Bonus (discretionary upto 15%) + Full Benefits Package which includes Pension + Healthcare + Life Assurance + Gym Membership + Discounted Car Hire + Holidays.
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