Click here to visit
our list of resources!
UK Accounting Jobs
Childcare Jobs
Engineering Jobs
|
 |
|
|
Global Financial Services Company has an excellent opportunity for a Mortgage Call Centre Manager to develop a long term career within this pioneering organisation.
Job Purpose
To manage a team of Customer Liaison Agents and Team co-ordinator’s, ensuring capacity is maximised, while capitalising upon business opportunities through service excellence. To ensure outstanding service is provided to all internal and external customers.
Duties
Be committed to coaching and developing team members through multi-skilling, and identify successors through development plans, succession planning and training.
Develop and motivate the team by communicating objectives
Conduct monthly 1:1’s with team ensuring documented evidence of discussion and objectives for next period is issued.
Work with Development coordinator’s to ensure consistent levels of knowledge across team.
Monitor absence levels in line with company standards.
Ensure capacity is maximised, while maintaining service standard. Monitor performance, identifying development needs and implement effective action plans.
Essential Skills/Qualifications:
Minimum 2 years experience at a supervisory level in the call centre and/or mortgage industry
Proven management and people development skills
Excellent customer service skills
Proven communication skills
Strong organisational skills
Desirable Skills/Qualifications:
Experience of both the prime and sub-prime mortgage market
Understanding of a mortgage credit scoring system or an underwriting background
The basic salary is £28-30k + Bonus (discretionary upto 15%) + Full Benefits Package which includes Pension + Healthcare + Life Assurance + Gym Membership + Discounted Car Hire + Holidays.
|
