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Our client is a Leading Outsourcing Company looking to recruit a SENIOR TOOLSET ANALYST.
Your main duties will include:
Managing items ordered via the electronic Order IT programme where the work flow process has failed.
Dealing with orders where the approval data is incomplete.
Investigating and updating data to ensure that the work flow process completes un-hindered.
Recommending improvements to existing processes
Documenting existing processes.
Providing Management Information on number of requests received and actioned.
The skills you must have are:
Excellent Analysis skills
Good Problem Solving skills
Process Improvement skills
Quick to learn new applications and processes
Excellent Interpersonal Skills
Ability to work using own initiative.
In accordance with the above you must also have:
A minimum of 2 years experience in an IT Service Management arena
A good understanding of ITIL Support Framework
A good understanding of systems development lifecycle
Excellent verbal and written communications skills are essential, as is the ability to deal confidently with key business stakeholders, senior management and external suppliers
Demonstration of ability to work to deadlines, whilst maintaining a high level of accuracy is also essential
Ability to plan changes to systems
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