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Technical Support, IT Support – 1st Line, Level I, Helpdesk, Client Support
London, Central London SW1
Basic Salary: Very Competitive, DoE
Participation in Company Bonus Scheme and Equity Plan
Previous applicants need not apply.
Our client is the leading provider of real-time pricing aggregation services and data products for the OTC credit and credit derivatives market. They seek a strong hands-on 1st Line Client Support Professional for their Helpdesk Team with at least some previous experience interfacing with clients in the Financial Services industry.
The role:
Key responsibilities will include the provision of application, technical and data support. The role will also involve working closely with the Sales and Implementation Teams.
Candidates must have a strong client orientation, excellent problem solving skills, a highly professional demeanor and be able to work well under pressure while handling multiple tasks. They must posses excellent telephone and written communication skills. They should also exhibit a strong interest in the commercial as well as technical aspects of the job and be able to demonstrate the flexibility and commitment expected within a small growing company.
All candidates must be positive and open, fast learners and quick thinking with a strong attention to detail. The role will be based in our London office, based in Piccadilly.
Required Technical Skills:
* Microsoft Operating Systems: Windows Server 2003 / 2000 and Windows XP
* Windows Services, Windows Registry, Event Viewer, Performance Monitoring and general troubleshooting
* Microsoft SQL Server 2005 / 2000
* Microsoft Office 2003 / XP / 2000 – Especially Outlook and Excel (Excel Add-ins and Macros)
* Remote Support and Remote Access Technologies – VPN, WebEx, Citrix, Windows Remote Desktop, etc.
* Helpdesk Call Logging System
Exposure to any of the following is a plus:
* Market Data Applications (Bloomberg / Reuters, etc)
* SalesForce CRM System
* Microsoft Exchange Server
* Lotus Domino Server / Lotus Notes Client
* TCP/IP Networking (Port Usage, Command Line Utilities, etc)
* Credit Derivatives / Fixed Income
The candidate will have a unique opportunity to learn new technologies and obtain in-depth business knowledge of one of the most exciting financial sectors.
More company information:
Our client's services enable traders, portfolio and risk managers to improve P&L performance through better, faster trading decisions. They have over 100 customers - Investment Banks, Hedge Funds and Asset Managers - worldwide. The company, founded in 2001 by financial market professionals, has offices in London (headquarters) and New York.
Previous applicants need not apply.
Additional Keywords:
Technical Support, IT Support, Helpdesk, Help Desk, Support Technician, Support Analyst, 1st Line support, Level I support, Client Support.
To apply for this role, please simply send your CV via the button shown. If we feel that you have the relevant skills for the role we will pass on your CV to our client.
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