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Our client is the industry leader in unified contact center technology, enhances Customer Relationship Management for both eBusiness and the traditional bricks-and-mortar enterprise with a patented, IP-enabled solution that supports human interaction both live and message-based throughout the business transaction cycle. Headquartered in Melville, New York, US with offices in Europe and Asia, they have received an array of awards for its next-generation eCare technology. This single contributor technical position carries responsibility for Solution Implementation and Post Sales support with some Pre-Sales technical activity. Role is based in an established engineering group where ability as a team player and flexibility are key. ESSENTIAL FUNCTIONS: Work with our clients Customers / Partners to engineer and deploy IP Contact Centre solutions. Solution provision activity may include integration of primary business applications, web and network based applications, with all based on highly resilient platforms. In addition to Solution Implementation the role will provide Post Sales Technical Support to International Customers. KNOWLEDGE AND SKILLS: 3 to 5 years relevant experience gained in technically supporting the Implementation / Integration of Complex Systems, ideally in Contact Centre environments. Additional experience: Total Solutions Delivery Network based Contact Centre/Apps platforms products including deployment of Primary Business focused solutions Microsoft Windows 2000/Server/XP, Office and BackOffice family of products Deployment of Resilient Server based Systems (Clustered / Load Balanced) Internet and web technologies including HTML, VB, VBScript, JavaScript, XML, Active Server Pages, .Net. Network appliances / apps - Proxy Servers, Firewalls, Routers, Switches, Hubs. LAN / WAN, TCP/IP and data communications Telephony and voice communications ADDITIONAL REQUIREMENTS: Strong oral and written communication and presentation skills along with the ability to perform effectively as an individual contributor and also as a team player. Excellent problem solving and organisational skills are essential. EDUCATION AND EXPERIENCE: A minimum BS degree in Electrical / Electronics Engineering and relevant 3 to 5 years work experience in a Computer / Telecommunication environment, along experience with diverse networking technologies, Microsoft applications, and integration skills.
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