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MacDonald Dettwiler is a global information company providing customers around the world with essential information for decision-making in the workplace. The London-based UK business operates an internet based system that provides electronic data access to land data holdings. We are currently looking to recruit an Application Support Engineer as part of small team of 4. Reporting to the Senior Systems Engineer, you will support a be-spoke e-commerce system, providing technical hands-on assistance to customers and data providers. Principal Tasks: - Working closely with the Help Desk to diagnose and resolve application issues; - Working with data providers to help resolve networking issues; - Perform routine application tasks, e.g. checking request status, running reports, backups; - Monitoring system status and helping to resolve issues - Ensure data integrity. Person: Skills, Knowledge and Experience - Degree level education - Previous experience of e-commerce systems - Web-based application support experience - Providing 2nd line telephone support to resolve technical issues - SQL - Knowledge of UNIX, preferably Solaris 7/8 - Sound knowledge of TCP/IP networks and basic troubleshooting. Behaviours: - Attention to detail - Willingness to undertake routine application tasks with accuracy - Can-do attitude, willing to tackle any issue - Customer-focus with resolve to seek solutions wherever possible - Good communication skills and a team player - Flexible attitude, willing to learn. If you are interested in this position then simply apply via the button shown.
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