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Customer Service Executive (3 month contract)
Buckinghamshire, High Wycombe
£18,500
Our client is the sixth largest car manufacturer in the world – with its sights set firmly on joining the global top five by 2010. It has the largest car production plant in the world, producing 1.53 million cars each year and is renowned for its high quality and value. They are looking to recruit a Customer Services Executive.
This position is part of a busy team who provide a prime link with their dealer network and with their customers. You will be a confident problem solver, whose key task is to provide excellent customer service to their dealers and customers. This involves investigating enquiries and complaints as they arise and implementing creative solutions to them.
Job Purpose:
* To act as the point of contact for customers, working to investigate and resolve customer issues, reaching a satisfactory result for the customer, and the Company
* To have regular contact with Dealers and internal departments to ensure a satisfactory resolution of issues, and maintain flow of information
* To administer all communications with customers and deliver the highest level of customer service, in line with the company policies and procedures
* Arbitrate on requests for customer goodwill
Person Specification:
* Strong Customer Service orientation and influencing skills
* Excellent telephone skills, detail conscious and accurate
* Confident manner
* Self motivated / positive attitude
* Keyboard skills / articulate
* Ability to operate under pressure and be flexible
* Team Player
* Experience of dealing with Customer issues over the telephone previous experience within the motor industry desirable but not essential
* Previous experience in Customer Service or Call Centre environment
Responsibilities:
* Investigate and resolve customer issues, involving Dealers and field based staff, and other departments as necessary, to reach a satisfactory result for the customer and the Company.
* Respond to all customer issues originating by telephone, fax, letter, e-mail, website, Internet, or other source. Take ownership of the issue until resolved and deliver the highest possible levels of Customer Service.
* Prioritise and manage your work list on a daily basis to ensure the customer is responded to within 3 days of initial contact. Continue to prioritise and manage until the issues are fully resolved. Advising Team Leader of any cases not resolved within 10 days.
Additional Keywords:
Customer Service Advisor, Claims Advisor, Claims Handler, Customer Services Assistant, Customer Services, Customer Services Executive, Customer Services Representative, Customer Services Advisor, customer service Administrator, Customer Services Assistant, Customer Services Executive.
To apply for this role, please simply send your CV and a covering letter via the button shown. If your skills and experience meet with our client's requirements, they will be given full exposure to your details. Applicant details submitted will only be used in conjunction with this vacancy.
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