Click here to visit
our list of resources!
UK Accounting Jobs
Childcare Jobs
Engineering Jobs
|
 |
|
|
Customer Services Manager required by our client, a leading software house based close to Colchester and Ipswich on the Essex/Suffolk border. Initially to provide maternity cover for a period between 9 and 12 months, consideration will be given at the end of the contract period to opportunities for a permanent position. To be considered for this role you will have experience in the following: customer care programmes including the production of regular newsletters; customer satisfaction surveys and provision and monitoring of a User Forum; complaint handling (including liaison between end users and resellers); analysis of customer care data; generation of new customer care initiatives and the driving forward of a customer orientated culture throughout the business. You should have the capacity to deal with complex, detailed issues as our clients business provides sophisticated financial software solutions to businesses. There will be a need to undergo product training and to gain familiarity with their range of accounting software and as such previous experience in the accounting or software industry would be an advantage. There is no responsibility for staff management.
|
