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Our client is a highly successful supplier of software systems to the broadcast TV industry worldwide. They have an impressive installed base and currently seek a high calibre and senior customer service professional to lead and develop their customer service group.
Within the role of Vice President, the successful candidate will be involved in:
* Recruitment, development and leadership of the team
* Maintaining client relationships to senior level
* Ensuring SLA commitments are fulfilled
* Creating, developing and selling professional services products to the client base
To be considered for the role, applicants will need:
* Experience and knowledge of enterprise/business management software
* Experience delivering a high quality customer service operation in a complex software environment
* The confidence and credibility to influence key clients
* A high level of planning and organisational skills
* Proven experience leading a customer service team
* A good eye for detail, hands on style
The successful applicant will also be commercially astute, with good presentation, influencing and negotiation skills. If you feel you have the attributes and experience to make a real difference to this successful organisation, then please simply send your CV via the button shown.
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