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Head of Customer Information and Processes – Healthcare Services
Based in London with extensive UK travel
Competitive salary plus bonus, pension, life assurance and healthcare
Our client is a brand leader in private healthcare providing a diverse portfolio of innovative products and services to a predominantly blue-chip client base. They now wish to appoint a Head of Customer Information and Processes to be a key member of the Senior Management team and able to play a central role in delivering their ambitious growth strategy.
Reporting to the divisional Managing Director, this new position requires an exceptional relationship management professional/management information specialist to analyse, identify and realise the competitive advantage to be gained through delivery of management information that demonstrates the impact of effective healthcare provision to a blue-chip customer base.
The successful candidate will:
Work with key stakeholders to identify information that will add value to the overall service proposition;
Develop ways of gathering and processing data to generate high quality reports for corporate customers;
Manage the systems support and training function, particularly assisting sales and operations;
Co-ordinate internal development and project management resources and ensure that key change management projects in the information area are well planned and successfully delivered;
Work with the wider group business information function and contribute to the development of systems to produce a single suite of group-wide corporate customer reports;
Manage the relationship with Group IS/IT personnel.
Whilst good IT skills and a broad understanding of technical issues are required, this is not a technical IT role. The ideal candidate will have a demonstrably successful track record analyzing and managing the customer interface in an environment where service delivery expectations are high. Significant energy, a proactive approach and the ability to contribute to the strategic development of the business will be essential. In addition to a commitment to delivering added value to all stakeholders, first class analytical and problem solving skills and well-developed commercial acumen will be prerequisites.
This is an excellent opportunity to join a dynamic market leader in an influential role. Career development potential within the wider group is considerable.
For an informal and confidential discussion, please contact Andrew Cholerton on 01564 795010.
Alternatively, apply on-line at www.pgc.co.uk/apply or send a full curriculum vitae, including current salary and a daytime telephone number, by e-mail to apply@pgc.co.uk or by post to Andrew Cholerton at the address below, quoting reference number 5335.
Apply by Friday 22nd April 2005
Price Guy Cholerton Limited, Forester House, Doctors Lane, Henley-in-Arden, Warwickshire B95 5AW
Telephone 01564 795533 Fax 08700 553909
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