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Our Client is one of the largest integrated property services businesses in the UK, offering an extensive range of services through their diverse group of subsidiary companies, which include many well known high street names: Mortgages Direct, Wolton Chartered Surveyors, haart, Spicer McColl, Darlows, and Felicity J Lord.
Home Information packs will become mandatory for all house sales from June 2007 however our client will be offering them to customers from June of this year. An exciting opportunity has therefore arisen to become a Home Information Pack Coordinator within a newly established but fast growing team. The role will ideally suit a confident and motivated individual with the enthusiasm and desire to develop a career within a fast paced and growing business.
Responsibilities
To act as the initial point of contact for our client. dealing with questions from branches and sellers.
The appointee will need to provide feedback and assist in the development of the Home Information Pack system and processes and be able to demonstrate the systems to others.
The co-ordinator will be required to attend exhibitions with the operations manager, in order to market ourselves as a competent HIP provider.
Liaising with property sellers, branches and third party suppliers such as search providers and surveying companies to ensure that our service standards are met and our customers are kept informed of progress.
Duties
- Dealing with customer prospects from exhibitions, marketing literature and website enquiries
- Placing home information pack orders
- Chasing property sellers for information required for the HIP
- Ensuring that service levels and quality standards are met
- Build strong relationships with the branches and third party companies
- Other ad hoc duties as required
Career Development
As both the business and job role grow, as will the opportunities for development for the right candidate.
Experience
- High level of administration experience
- Excellent organisation and co-ordination skills
- Good use of Microsoft Word, Excel, Powerpoint and web / internet
Skills
- Flexible
- Excellent verbal and written communication skills
- Ability to work on own initiative and sometimes autonomously
- Excellent customer service skills
To take advantage of this fantastic opportunity simply apply via the button shown.
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