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Call Centre Team Manager


Home : Customer Services : Essex : Job No. 31359


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My client is currently undergoing major change. It is a marvelous opportunity to join a leading, strong branded organisation where delivering service excellence is top of the agenda

My clients customer base is supported by a vibrant call centre operation where turning enquiries into bookings is the number one objective.The call centre itself is also part of a major change programme.

We are looking for a number of Team Managers to work with the New Call Centre Manager in implementing the change programme whilst at the same time achieving service and operational objectives.

You will be passionate about delivering service and developing people. You will come from a call centre environment first and foremost. Telesales experience is welcomed as is your team management expertise.

You will be self-starter and someone who is comfortable in an environment where people are encouraged to make things happen. You will thrive on change and be expected to champion it within your team.

We are looking for Team Managers to cover the following hours

Team Manager 1-Monday- Friday 0745am-4.15pm-37hours

Team Manager 2-Monday-Thursday-1245pm-9.15pm-30 hours

Team Manager3-Saturday and Sunday 8.45am-9.15pm and Friday 1245pm-9.15pm-26.5 hours

These positions are all based in Essex and the salaries are GBP20k excellent benefits ( pro rata to hours worked )

Please submit cv along with current remuneration details in the strictest of confidence to Jonathan Sweasey at PDA Search and Selection on e-mail djs@p-d-a.co.uk clearly stating which of the 3 Manager roles you are interested in.

Date Posted

Mon 13 Oct 2003

Job Type

Permanent

Job Status

Full-time

Job Reference

Call Centre / Essex

Location

Essex, UK

Salary

GBP20000-20000 Per Annum

Salary Info

GBP20k excellent benefits ( pro rata to hours )

Start Date

ASAP

Skills

We are looking for a number of Team Managers to work with the New Call Centre Manager in implementing the change programme whilst at the same time achieving service and operational objectives.

You will be passionate about delivering service and developing people. You will come from a call centre environment first and foremost. Telesales experience is welcomed as is your team management expertise.

You will be self-starter and someone who is comfortable in an environment where people are encouraged to make things happen. You will thrive on change and be expected to champion it within your team.

Company Name

PDA Search and Selection

Contact Name

Mr Jonathan Sweasey

Contact Telephone

01661 821784

Contact Fax

01661 823493

Company Address

2 Pont Park, Berwick Hill, Ponteland, Newcastle Upon Tyne, Tyne and Wear, UK, NE20 0JX

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