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Customer Relations Administrator


Home : Customer Services : East Sussex : Job No. 75905


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The Job:
The role includes, but is not limited to:


Contacting clients by telephone, email and fax to confirm receipt of their booking
Ensuring all relevant information about the delegate, related personnel and company is gathered accurately
Advising delegates of related conferences, workshops and publications
First point of contact for all emails from our customers.
Sending out email alerts promoting new products
Assisting with promotional information on our website
Maintaining and improving Customer Service levels

Date Posted

Fri 23 Jul 2004

Job Type

Permanent

Job Status

Full-time

Job Reference

cust.rel.adm.

Location

Central Eastbourne

Salary

c.£13k

Salary Info

c. £13k

Start Date

ASAP

Duration

Permanent

Benefits

stakeholder pension, 20 days holiday

Skills

To Succeed:
Ideally you will have previous experience of dealing with business customers over the telephone and may be from a customer service, inbound sales or credit control background, though any suitable experience is considered. You will be an enthusiastic and committed team member with good communication and organisational skills, with attention to detail and and excellent telephone manner. Good knowledge of MS Office, email, internet and database experience is also required.

Although based in Eastbourne, Infoline competes with globally positioned companies – a willingness to seek constant improvement at all levels of the business and high standards is therefore key to our success. Infoline has achieved Investors in People and we are focused and committed to providing the necessary internal or external training throughout the company.

We are looking for an employee who can become a pivotal member of the team. If you are looking for a genuine and rewarding challenge in a position with plenty of job satisfaction and potential for advancement apply now.

Company Name

Infoline Conferences Limited

Contact Name

Paula Matthews

Contact Telephone

01323 430816

Contact Fax

01323 430817

Website

www.infoline.org.uk/careers

Company Address

55 Gildredge Road
Eastbourne
East Sussex
BN3 3EA

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