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Our client is part of the Britannia Building Society Group administering over £7.5 billion of mortgages. Based in the Moneycentre overlooking the city centre, they are one of Plymouth's major employers and are constantly striving towards demonstrating their belief that their employees are their greatest asset.
The business has experienced significant business growth over recent years and further growth is planned. A key measure of the success of the company is its ability to respond quickly to the ever changing needs of its customers and clients in a dynamic cost focused environment. The role of Customer Services Manager is key to managing the growth of the organisation whilst maintaining the service standards and delivery to its customers and clients.
Your key responsibilities will be to:
* Develop and implement initiatives to offer better customer/client services whilst reducing overall departmental costs.
* Share best practice solutions across a wide audience.
* Manage the client relationship with regards to delivery of service standards through regular review meetings.
* Understand business needs of clients in order to develop mutually beneficial solutions.
* Manage the departmental resources to ensure maximum contribution to the organisational profit.
* Develop the individuals within the department and the team as a whole through people initiatives to ensure maximum performance.
* Feedback into executive structure business opportunities and exceptional items
* Manage and monitor processes to ensure compliance with internal policies, legislation, regulation and codes of practice.
* Management and mitigation of Risk and Compliance for the Division.
The key skills, experience and behaviours required are:
* A minimum of 5 years management experience with at least 3 years in the financial services sector.
* Excellent Leadership skills with the ability to win hearts and minds to drive through initiatives.
* Evidence of delivery against stretching targets in a cost controlled highly competitive market
* Excellent verbal and written communication skills including presentation skills
* Highest level of integrity and ability to immediately engender trust
* Ability to make tough complex decisions, which require an in-depth analysis, and prioritise response to problem situations.
* Demonstrated commercial and social awareness, and a broad understanding of key business drivers.
In return, our client offers the successful candidate a competitive salary, generous annual performance related bonus, pension scheme and a great working environment. Relocation assistance may be available if required to the successful candidate.
Please state your current/most recent salary in your application, and send your CV when applying via the button shown.
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