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A Global Outsourcing Company is looking to recruit a BILINGUAL ADMINISTRATOR (DUTCH WITH FLUENT ENGLISH)
Main Purpose of Job:
Your job responsibilities will be to produce and send customer documentation, respond to customer emails (issues submitted by Cisco customers through the website), process contract registrations received via email, fax and mail to create customer contracts in Ciscos customer database via the information provided. You will also be required to take inbound calls from Cisco customers who are experiencing problems with registering their contracts on-line, and guide them through the registration process.
Job Responsibilities:
Respond to customer emails in a timely and professional manner.
Print off customer registrations received via email and enter details accurately into Cisco customer database.
Receive customer registration cards and faxes and enter details accurately into Cisco databases.
Communicate with Cisco customers by email and by telephone.
Troubleshoot registration errors from customers via phone and email.
Guide customers through the on-line registration process.
Produce welcome kits to send to customers
Reply to welcome kit queries
Assist with the SMARTnet package procedures
Key Skills and Qualities Required:
Systems skills - the ability to toggle between multiple applications, strong Excel
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