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Technical Shift Leader (Shift Based Technical Support)
Middlesex, Staines
£ Competitive Salary, Plus Shift Allowance + Benefits
Our client operates and manages mission critical systems for its clients, ensuring that they are ‘Always On'. They are currently looking to recruit a Technical Shift Leader.
The role:
As a Technical Team Leader you will be responsible for delivering the highest levels of client satisfaction by motivating your team of 2 - 3 support analysts to provide a responsive, efficient and capable 24*7 technical support service.
You will:
- Ensure that System Alerts and Incidents are effectively managed
- Ensure that effective client communications are maintained during the resolution of issues
- Manage the delegation and completion of all scheduled tasks, changes, release management and patching activities assigned to you and your team
- Encourage the maintenance and use of the company's Knowledge Base
- Demonstrate motivational leadership for the people assigned to you as team leader; helping them develop to their full potential
- Demonstrate an enthusiasm for continual improvement
The ideal applicant will hold the following key attributes:
- Evidence of related industry experience in the areas of technical support and/ or web infrastructure – ideally supporting mission critical and/or enterprise-class systems
- Experience of working in a 24 * 365 support environment and willingness to work in a shift rota.
- Understanding and awareness of how to lead and motivate a high-performing team
- Desire to deliver excellent customer service; good communications skills and experience of working in a dynamic team environment
- Experience of supporting solutions containing one or more of:
* Microsoft Windows® 2000/3 Advanced Server (including clusters)
* Windows 2000/3 Active Directory™
* Windows Load Balancing Services with Windows 2000/3
* Internet Information Services 5.0 & 6.0
* DNS troubleshooting
* SQL server administration (SQL 2000/3 desirable)
- Enthusiasm for technical knowledge underpinned by relevant technical qualifications (eg. MCP, MCSE)
- Excellent analytical problem solving skills
- Experience of documenting procedures and knowledge base documents
More company information:
This is the company trusted by a growing portfolio of discerning clients to run the critical systems on which their business depends. Supported by their unique, sophisticated monitoring platform, their Operations team manages and monitor these systems 24 * 365 and ensures that issues are identified and resolved - often before their clients are ever aware of them.
They pride themselves on delivering the Reliability, Availability and Security their clients demand for their services and in achieving the highest levels of Client Satisfaction with the services they deliver.
Additional Keywords:
Technical Shift Leader, Technical Team Leader, Technical Team Lead, Technical Support Lead, Technical Support, IT Support, Helpdesk, Help Desk.
To apply for this role, please simply send your CV via the button shown. If your skills and experience meet with our client's requirements, they will be given full exposure to your details. Applicant details submitted will only be used in conjunction with this vacancy.
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