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If you are a motivated account manager looking for a new challenge in a company where service is key then this could be the opportunity for you.
Our Clients are the pioneers in getting individuals the help and support that they want. They are the leaders in lifestyle management services, private concierge services, professional, support services. They are developing other innovative services right now.
Their exciting business is growing fast and they are looking for great people to join them. They offer an environment where self-motivated, fun people can thrive on being themselves and where no two days are ever the same.
Their enormous success has led to the need for additional Lifestyle Managers to help them continue to grow!
Working with either individual members or corporate clients you will act as a primary port of call for either lifestyle management or professional support services. Working closely with specialist internal teams you will act to make their requirements as hassle free and simple for them as possible. This could include a variety of areas from business assistance to a private concierge service. You will ensure your customers receive all the information and assistance they require in a timely manner whilst ensuring the best possible service.
Principal responsibilities :
- As a Lifestyle Manager, you will work within a team responsible for approx 100 members, who can turn to you to help them run their households - everything from finding the best interior designers and tradesmen to buying furniture and hiring household staff.
- You'll also help them manage their lifestyles through organising anything from holidays, entertainment, parties and all sorts of weird and wonderful requests.
- Your responsibility is to develop and nurture a strong relationship of trust, integrity and understanding with your members. In all your projects, you have the support of top quality colleagues, training, systems and an extensive supplier base.
- To source and negotiate with new 'preferred' suppliers re levels of commission, SLA's and agreeing the finer points of the contract
- You will be responsible for your own members payments and supplier revenue - managing your accounts subscription and hitting agreed targets of profitability
- maximum retention with your members by ensuring optimum levels of usage and satisfaction
- To identify any other opportunities for growth within your accounts and to propose & carry out a plan.
Confident, intelligent and well organised you will need excellent communication and administrative skills. Above all you need to be the type of person that other people turn to when they need things to happen!
Knowledge and requirements :
- Candidates must have a degree and at least 1 years experience in a Lifestyle Management or concierge role
- Exemplary communication skills and the ability to listen are a necessity.
- We are looking for fun, highly organised, interesting, confident self-starters who radiate integrity and reliability.
- Have a flexible and professional approach and the ability to work under pressure and meet deadlines, with minimum supervision
- Proven commercial awareness and strong computer skills (eg MS Office - Word, Excel & Outlook) are also a must.
To apply, simply send your reasons that you want to work for the company including recent salary history, along with your most up to date CV.
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